Windsors Catering FAQ

Set out below are straight forward answers to frequently asked questions. Just click on the question to see the answer. If you have a question that is not listed here or within our website, please contact us and we'll do our best to answer it.

HOW LONG IS DELIVERY?

Deliveries are normally within 1- 3 working days. For larger items, such as refrigeration please allow 7-10 working days. Please contact us on 0151 666 1077 for further details. Although we have our own transport, we are currently using third-party carriers for a number of our deliveries and as such delivery dates given are only best estimates and are not guaranteed.

DO YOU SUPPLY SECOND HAND EQUIPMENT?

Windsors Catering Equipment Ltd ONLY sells brand new fully guaranteed equipment. Buying second hand equipment is often like buying a second hand car. You pay your money and take your chances! We believe that with the discounted prices we give on all new equipment, second hand is a poor bet.

WHAT GUARANTEES AND SERVICE DO YOU GIVE ON EQUIPMENT?

All equipment is fully guaranteed by both the manufacturer and Windsors Catering Equipment Ltd. Guarantee periods vary between 1 and 3 years depending on the product.

HOW CAN I PAY FOR MY GOODS?

The easiest and most common way to pay is by using a credit or connect card when you order either over the phone or from this site. It's fast and your transaction is fully protected. Alternatively you can pay by sending a cheque with your order. Windsors Catering Equipment Ltd can also offer leasing finance to help spread the cost. Please contact us on
0151 666 1077 for further details.

IS FINANCE AVAILABLE TO HELP SPREAD THE COST OF NEW EQUIPMENT?

If you are looking for an alternative way to pay Windsors Catering Equipment Ltd as licensed credit brokers can offer leasing as an effective and tax efficient way to pay. The transaction needs to be over £1000 (either one large item or several smaller ones). You pay small monthly payments over a fixed term by standing order. Please contact us on
0151 666 1077 for further details.

WHAT IF I CAN NOT FIND WHAT I NEED IN YOUR RANGE?

It is not always possible to show every item available within our range. If you have a particular requirement and need further guidance please contact us on 0151 666 1077 and we'll try our best to help.

HOW DO YOU DECIDE WHICH MANUFACTURERS PRODUCTS TO OFFER?

At Windsors Catering Equipment Ltd we are constantly looking at different manufacturer's products and considering them for inclusion in our range. We do not necessarily choose a complete suite of cooking equipment just because it looks better if we honestly believe that different manufacturer's products are actually better tailored to our client's needs. We may not always offer the cheapest available but by choosing Windsors Catering Equipment Ltd as your favoured equipment supplier you can be sure that you are getting the best value for money.